UW Privacy Office

September 25, 2020

The Art of Communicating Risk

Source: Harvard Business Review, September 24, 2020

The Art of Communicating Risk

Design for risk communications from the beginning. Consider what it would mean if every product were built from the start with the need to communicate uncertainty about how it will perform when released into the wild — that is, “risk communication by design.” If risk communications were pushed down through organizations into product development, we’d see innovation in user experience and user interface design for communicating about uncertainty with customers.